Refund policy

We believe in delivering products you’ll love, but sometimes things don’t go as planned. Here’s everything you need to know about our return and refund policy, thoughtfully crafted to ensure a smooth experience for you.

1. Returns: Our Promise to You

  • No General Returns: While we don’t accept returns for products you simply don’t like, we stand by the quality of what we deliver.
  • The Exception: If your product arrives damaged, or expired, let us know within 7 days of delivery, and we’ll replace it at no cost. All we need is proof of purchase and photos of the issue to get started.

2. Exchanges: Let’s Fix This Together

  • When It’s Possible: Exchanges are only allowed for damaged, expired, or poor-quality products.
  • How It Works:
    1. Contact our customer service team within 7 days of receiving your order.
    2. Provide photos of the issue and your order number.
    3. We’ll replace the product with the same or a similar product of equal value. If unavailable, we’ll offer you a choice of another product or a refund.
  • Shipping on Us: We’ll cover shipping costs for returns and replacements. Just keep the original packaging for safe transit.

3. Refunds: When It’s Needed, We Deliver

  • When We Refund: The shipping location isn’t serviced by our delivery partners.
  • When We Don’t Refund:
    • Incorrect or incomplete address provided.
    • Recipient unavailable or refuses to accept the order.
    • Delivery to a third party specified by you.
    • Tampered products.
    • Events beyond our control
  • How It’s Processed:
    • Refunds will be initiated within 7 working days of confirmation and credited via the original payment method. Depending on your bank, this may take 5–7 days to reflect in your account.

4. Cancellations: Once It’s In, It’s Out

  • Orders cannot be canceled or refunded once processed.

5. How to Reach Us: Your satisfaction means the world to us. If you need assistance, reach out to our friendly team:

  • Email: letsdrinque@gmail.com
  • Call: +91 9205907983
  • Availability: Monday to Friday, 9 AM – 7 PM IST.
  • We promise to respond within 24 hours and do our best to resolve your concerns.

6. Important Notes

  • Requests made after the 7-day window won’t be entertained.
  • Third-party claims for refunds or returns are not accepted.
  • We reserve the right to modify this policy at any time, but we promise to keep it fair and transparent.

Thank you for choosing drinque! Hydration may not always be perfect, but our service aims to be.